Doorbell 3 Plus audio issue

Products Video Doorbells
#1

Hello everyone,

I recently setup a Ring Doorbell 3 plus and I noticed my audio only works for about 1 second on all recordings before cutting out. I have tried powering down the unit and letting reboot just for the issue to come back again.

Is anyone else having issues with this problem or know how to fix?

Thank you

#2

Yes, I have the same problem. There are several threads on similar topics.

It appears the microphone functionality on Ring 3 is more or less broken and stops working frequently.

https://community.ring.com/t5/Video-Doorbells/No-Audio-recorded-on-Ring-Doorbell-3-Plus/td-p/55801/jump-to/first-unread-message

https://community.ring.com/t5/Video-Doorbells/Can-t-hear-visitors-speak-but-they-can-hear-me/td-p/44007/jump-to/first-unread-message

https://community.ring.com/t5/Video-Doorbells/Audio-stops-working/td-p/38656/jump-to/first-unread-message

…to list a few recent threads.

There are no known solutions.