Ring Video Doorbell
Doorbell 2ndGen HardWired but loosing battery
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07-11-2023 07:57:07
Responses (5)
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08-11-2023 09:27:05
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08-11-2023 09:40:06
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08-11-2023 01:42:44
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08-11-2023 03:57:57
Hi @Yaroon. Hardwiring a battery powered Doorbell provides it with a trickle charge, so the battery does not charge as quickly as when you manually plug it in with the charging cable. The battery may discharge faster than it can be charged via the wiring, depending on the activity levels. We have some information and troubleshooting steps here for unexpected battery drain. You can also use the Plug-In Adapter (2nd Generation) to plug your Doorbell (2nd Generation) in for continuous power.
I hope this helps answer your questions. If you’re having persistent power-related issues, it would be best to get in touch with our support team for further assistance. They can take a look at the device details on the back end and offer more in-depth troubleshooting steps.
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10-11-2023 06:34:50
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12-11-2023 04:22:28
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13-11-2023 07:01:23
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I am dealing with a similar issue. Doorbell was originally noted as hardwired in the app yet the battery recently drained to 1% and the app indicator switched to battery. As instructed, device was disconnected from my house and charged. The device drained to 1% again in less than 3 weeks. I had no issues until recently and of course the warranty has expired. Suggested solution was upgrade to new model. Spend $169 for a new and improved model.
I’m too believe a software/firmware update was launched by Ring that caused some sort of issue with the device. Device worked while under warranty now constant battery issues. I don’t have doorbell coverage for hours while charging.
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27-12-2023 10:52:49
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Pugsly75
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08-11-2023 06:13:55
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