Doorbell 2 won't work

I’ve got a doorbell 2 and it stopped working so I’ve been brought new battery X2 and I carnt get any lights to come on at all

Hi @user29817. If your Ring Video Doorbell 2 is completely unresponsive with a new, fully charged battery, you’ll need to reach out to our support team. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.