Doorbell 2 won't charge

Hi,

My doorbell won’t charge. It was minus 2 on Saturday so I followed instructions and left it in the house to get up to room temp and still nothing. The cable works as I use it to charge other things. The doorbell is 3yrs old. Anyone else had this?

Thanks,

Hi @DaveAsh. Plug the Doorbell’s battery in to charge for at least 8 hours using the provided charging cable. Make sure it’s plugged into a standard power outlet as well. Then attempt to reset the Doorbell by holding down the setup button for at least 20 seconds. If the Doorbell is unresponsive after the reset, please follow up with our support team for further assistance. If you are outside of the US, please visit here to see how to contact support.