Doorbell 2 won’t set up

Video doorbell 2. Will not set up. Any ideas what to try

Hey @Ricmjohnson. What part of the setup are you stuck at? More information and a screenshot of any error message should help us get the Doorbell set up with you! :slight_smile:

It tries to connect to wi go after I put the password in. But does not ever connect. All lights flash then it goes off

@Ricmjohnson Could you please check your ports and protocols on your router to ensure they are set up to allow the Ring device to connect! You may need to contact your ISP to make these changes, but let me know if this helps.