Doorbell 2 and chime installed a week ago. Hardwired and good wi-fi connection. Set up smooth, no problem. Suddenly, overnight, feed to video stopped and no tone notification. Repeated attempt to re-connecting device through app failed. App shows good power supply and wi-fi, bell & chime ‘on-line’. However, elsewhere on app, physical installation, chime connection & motion settings have green tick but says (in red) ‘required’.
Have tried several times to repeat set-up process pressing orange button on bell. Sometimes it says connected to wi-fi, other times, wi-fi connection failed. But, good wi-fi signal from router throughout and other devices (phone) have signal.
I do not understand why this should suddenly stop working and/or fail to re-connect. Or, how to resolve it! I do not know if this is a hardware or software/app issue.
Any help gratefully appreciated.
My ring won’t reconnect either. It’s really close to my router. I’ve done all the restarts, etc. Looking for a solution as well
I’m having the same issue with my ring doorbell! It’s so frustrating. I’ve tried everything to fix it and it still wont work.
I have the same issue
My issue resolved a couple of days after posting. I didn’t do anything different. I believe it may have been an issue with the Ring website.
1 Like