Ring Video Doorbell
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Doorbell 2 randomly misses motion - new problem
battery-video-doorbell
troubleshooting
motion-settings
I've had my doorbell for over a year and have only had occasional problems with it missing motion, but lately, for a month or so, it's been randomly completely missing obvious motion that should be detected. Not just deliveries, but my husband getting the delivery off the porch (he likes to make faces at the camera, in case I'm watching, so it should be picked up), or a neighbor who stood at my door, rolled up a flyer and tucked into my door handle (never got a notification of motion detected). These occurrences cannot be blamed on my settings, because I've had the same settings for over a year. There are still some instance where it does detect motion, but it's missing more than it's picking up. What's going on?
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22-07-2022 03:17:25
Responses (5)
D
Thank you Caitlyn, I did make some adjustments - we'll see if that helps.
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26-07-2022 06:05:32
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M
I have noticed the exact same problem and it seems to correspond to a new setting added to the alexa app for people recognition. I think the two apps are conflicting. Its dangerous, i am missing people coming to my door and i am very upset about it.
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27-07-2022 05:55:14
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B
We are experiencing the same type of issue. We have only had our Ring Doorbell for about 2 months and just lately it's missed a couple of known people on our porch. Our mailbox is right next to our Doorbell and it's missed the mailman walking up and putting mail into our mailbox.
But it picks up people walking past the front of our house 30 ft away!
If it misses a mailman putting mail in our mailbox, who's to say it won't miss someone walking up and taking my mail or package.
NOT a reliable camera in my book.
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28-07-2022 02:40:08
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C
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09-06-2023 08:38:26
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Caitlyn_Ring
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22-07-2022 11:06:44
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