Doorbell 2 randomly misses motion - new problem

Hi @dopey1200. I’d recommend checking the RSSI on your Doorbell to ensure it’s receiving a strong and stable wifi connection. If there’s any interference in the wifi or the connection isn’t stable, this can impact the Doorbell’s ability to detect and record motion. You may also want to try adjusting some of the motion settings, just to make sure everything looks to match up with your preferences. This includes the options under Smart Alerts and Advanced Settings.

If you continue to notice the Doorbell missing motion at your door after checking the RSSI and the settings, I’d suggest resetting your Doorbell. We do have a new feature rolling out that will allow you to reboot your Doorbell or Camera from within the Ring app, which you can learn more about here. If you don’t see that option in your Ring app yet, you can reset your Doorbell by holding down the setup button for at least 20 seconds. After the reset, set it back up in the Ring app with the steps under Set Up a Device.

For additional assistance with your Doorbell, you can reach our support team at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.