Doorbell 2 motion issues - poor range

Just purchased and installed. Received a motion detection from approx 12 feet when testing. Since then it only alerts if you’re within two feet. Despite all range and settings to mid range. Please help

Hey @Gazza! Our devices feature various motion settings and options to allow for it to best fit your environment. In addition to zones, sensitivity, and motion frequency, please also consider the entryway and terrain of the area. For instance, if stairs exist, a Wedge kit may be needed to capture further than a few steps. Check out our Community post about motion which includes tips and tricks for optimizing detection. I hope this helps! :slight_smile:

At least it alerts… Mine couldn see a moving truck if it pulled right up to the door.