Ring Video Doorbell

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N
Doorbell 2 lenses peeling
negative-feedback
battery-video-doorbell
cs-support

Hi I have a doorbell 2 that is not 2 years old and my lenses is peeling and left me with a very dissatisfied pictures how do I contact any one for a replacement unit .

9109

0

8

19-06-2020 05:56:55

Responses (21)

  • C

    Hey @Nigel879. To contact support and verify if you are still within [warranty](https://shop.ring.com/pages/warranty) for a replacement, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    1

    19-06-2020 06:48:45

      N

      Thank you for your help a replacement is being sent to me

      1

      20-06-2020 09:11:41

      P

      My lens has peeled! Can you help me too?

      0

      11-07-2020 10:40:51

      T

      Hey neighbors. If you are experiencing this concern, please check the marked solution for this post. [quote="Chelsea_Ring, post:2, topic:9677"] To contact support and verify if you are still within [warranty ](https://shop.ring.com/pages/warranty) for a replacement, please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. [/quote]

      0

      03-08-2022 05:09:08

  • M

    Mine has peeled as well and the picture is blurred on one side. I am sure it is no longer warranty as it was my first ring device. Is there anything I can do to fix it?

    0

    24-07-2020 08:46:15

    • S

      Mine has also cracked and peeled and now I have a blurry video. Is there any solution to this?

      0

      13-07-2021 11:56:17

      • F

        My Doorbell 2 is also peeling. Can I get a replacement too?

        0

        19-08-2021 10:32:06

        • R

          My doorbell 2 also has a peeling lens, how do I get a replacement.

          0

          02-09-2021 01:13:39

            C

            Hi @Reginamckenna. You'll want to reach out to our support team so they can review the [warranty](https://ring.com/warranty) on your Ring Doorbell and determine if a replacement is the right call. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). I hope that helps! :)

            0

            02-09-2021 07:17:03

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