Doorbell 2 Hardwired, Not Trickle Charging

Video Doorbell 2 has been installed for years with no issues. Doorbell is hardwired and is receiving 20v at the doorbell wires. RSI has not changed and stays at 50-55. Motion/alert frequency has not changed. App shows hardwired. Battery symbol shows charging. Power reading no longer in the app because it was removed for some reason, but I verified 20v at the wires. App has always showed 99%-100% battery charge. Looked at it recently and it showed 18% and decreasing. Replaced battery with new fully charged battery. Less than 24 hours later it’s at 96% and decreasing. Performed a full reset. No change. Have read numerous posts with same subject but nothing resolved and nothing recent. Looking for answers.

Hi @Jerskine. You have tried all the basic troubleshooting steps I would have recommended for this type of concern. The next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.