Ring Video Doorbell

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Q
Doorbell 2 disappointment
hardwired-battery-video-doorbell
Bought a Doorbell 2 and official mains transformer and basically the battery was dead last week (down to 3%) HAD assumed it would keep it topped up. Recharged it last weekend and already down to 50% which is ridiculous, wish I had not bothered spending the £20 on the mains transformer as it is a waste of time if you need to take off the bell to plug it into an external charger !!!

2051

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26-02-2021 12:56:52

Responses (2)

Q
As some background, ordered it and the end of November and it lasted about 10 weeks on the initial usb charge plus mains charger / hardwired. Down to 3% by last Sunday and plugged back in Monday morning at 100% and still hardwired, is it faulty if the battery is already down to 50% ?

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26-02-2021 01:01:49

T
Hi @Qwakuk. There are a few things to consider with expectations for the battery life of your Ring doorbell. First, your [Motion Settings](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) and [Motion Frequency](https://community.ring.com/t/how-to-set-your-motion-frequency/4237) will determine how often your doorbell activates. If you are expecting more that 18 activations per day, you can experience battery drain quicker than average. The RSSI of your device also plays a factor with battery. A poor [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) will cause your device to work harder to transmit information, causing excessive battery drain. Lastly, you'll want to make sure that your doorbell [transformer](https://ring.com/collections/accessories/products/hardwired-transformer) is at least 16VAC 30 VA. If it's not, it might not be sufficiently providing a trickle charge to your device. I would consider these things when determining the cause of your battery drain. If you made changes to your doorbell but are still experiencing [excessive battery drain](https://support.ring.com/hc/en-us/articles/208190773-The-Battery-In-My-Ring-Device-Seems-to-Drain-Too-Fast), reach out to our support team for the next best steps.

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01-03-2021 07:28:53

Q
The mains charger is the official product sold by Ring. I have significantly reduced the motion activity field. The battery is not draining now after reducing the field BUT I fail to understand why it lasted 10 weeks on the initial charge and then drained rapidly in less than a week after a second usb charge.

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04-03-2021 12:36:23

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