Hello @Tom_Ring First thanks so much fo your answer, but still some points not clear, I hope you can help. 1.- the Link does not works. (I´m in Sweden then I need an adapter available in Europe) 2.- The Doorbell model that I have is the "Doorbell 2" and I understand it works with low voltage 8-24V AC transformer (40V maximum) at 50/60Hz, then the which model should I buy? 3.- Thanks for confirming that when using the Doorbell 2 without any other device I do not need to use any wirewound resistor. Thanks

Hi @MarioAguado, happy to chime in for Tom here. You can find the Plug-In Adapter for the Video Doorbell 2 on our website [here](https://se-en.ring.com/collections/accessories/products/video-doorbell-plug-in-adapter), which is available for purchase in Sweden. The Plug-In Adapter will power your Doorbell via a standard power outlet, so a transformer is not needed with this configuration. If you planned to wire it to an existing doorbell circuit, the transformer in the existing doorbell circuit would need to be 8-24V AC. The specific brand or model would be your choice, as long as it meets the power requirements. Again, that is if you choose to wire it to a doorbell circuit rather than use the Plug-In Adapter with an electrical socket. I hope this helps answer your questions. :)

Hello @Caitlyn_Ring thanks fo you answer, but I´m afraid we are not understanding each other correctly. I have a Doorbell 2 NOT a Doorbell 2nd Gen. Then based on the specifications on your own sites it says the follwoing: https://support.ring.com/hc/en-us/articles/115003011986-Ring-Video-Doorbell-2-Hardwired-vs-Battery-Powered-Operation It meantions that it requieres an Plug-in witha voltage AC in between 8-24V  https://support.ring.com/hc/en-us/articles/115003008643-Ring-Video-Doorbell-2-Information#Which_doorbells_is_Ring_Doorbell_2_compatible_with  https://support.ring.com/hc/en-us/articles/115003495766-How-to-Connect-Your-Ring-Video-Doorbell-2-Directly-to-a-Low-Voltage-Transformer-Without-a-Pre-existing-Doorbell-  Then the Plug-in that you recommend to me from your link is this:  Where: It is not mentioning the Doorbell 2 AND Where the specs are: Power Output 24VDC, 0.5A, 12.0W  that was the Reason first I was asking the Following: **For a Ring DOORBELL 2 (not a Doorbell 2nd gen) can I sue the Plug-in like this  AND Do I need to use a Wirewound resistor even if I´m not using any other device**  I hope this time my explanation is a bit more clear, and yo can give a good answer please. Basically my Questions remains: 1.- Can i use the Power Supply from ring called: Plug-In Adapter for Ring Video Doorbell Pro Model: DLA2420D-EU that the output is 24VAC 20VA 2.- Do I need to use the wirewound resistor? (as I said the Doorbell is not connected to any chime or another device) BR Mario

@MarioAguado Thanks for clarifying which model of Doorbell you have. The Plug-In Adapter for the RIng Video Doorbell Pro **cannot** be used for the Video Doorbell 2. It is designed **only** for the Video Doorbell Pro. As our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115003495766-How-to-Connect-Your-Ring-Video-Doorbell-2-Directly-to-a-Low-Voltage-Transformer-Without-a-Pre-existing-Doorbell-) states, if you are wiring the Video Doorbell 2 specifically to a low-voltage transformer without an existing doorbell, a resistor is **required**. You can also choose to just allow it to run off the rechargeable battery. I hope this helps clear things up!

Hello @Caitlyn_Ring thanks for the clarification then which Low Voltage should I use, I cannot find it in the Ring assortment. If you do not have it then this is a bad design or bad customer solution providing a solution that is half offered to customers. Why I said that, simple Ring offer a product that supports hardwired but not provide the equipment to do it, no low-voltage transformer available that I will need to find one by my own and as well spend money on a resistor very expensive from your assortment. How can we move forward this, I just bought my Doorbell 2 one year ago (december 2019) now this model not even exists and no offer from ring to get the accessories needed to make it works as hardwired that is a supported feature. it is any way that I can do a trade-in my Doorbell 2 for an other model that supports hardwire in a proper way like all the other models that Ring offer? I hope you understand my point, and see how can this be solved, even I have re-newed my Plan for one more year meaning I´m a loyal customer. BR Mario

@Caitlyn_Ring Ok I has been nice and with a lot patentice with Ring Support, what it is not clear for you in my question: **Output: 8-24VAC ??VA and ???mA You need to tell me the VA and you need to tell me the recommended output in mA that can be used in the Doorbell 2 (NOT Doorbell 2nd gen)** YOu just come with the same info as it is in the link I sent to you before several times, if the info that I need was in the documentation for sure I will not be asking questions here in the forum!!! Then i ask for something and you answer something else and by the way something completely wrong why due to lack of knowledge from your side!!! Like this Im asking for more details in the Output of the transformer like the VA and the mA to know whichone to buy and what I get from you just this: **8-24 VAC with a max of 50/60Hz**.... what a joke just a copy past from the same info I already sent to you when I was correcting you for the 3rd time in your erros of data when you did not read that I clearly wrote many times I have a Doorbell 2 (not a 2nd Generation) anyway I need the specs of a Low Voltage Transformer: Output: VAC: 8-24 VA: ? mA: ? I hope you can solve this and if you do not know the answers as someone else in your support team.

@Caitlyn_Ring & @Tom_Ring This ticket is is not solved until you give to me the specs that I´m asking for, then please read my message and answer back. Mario

@MarioAguado I have provided all of the information we have regarding what type of transformer the Video Doorbell 2 supports. If you still need further assistance, please contact our support team as the Community is a neighbor-to-neighbor forum and we cannot assist with in-depth troubleshooting or advanced support. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

Hi @Fire69. If you have a Ring Video Doorbell Gen 2 (2020), you will need the Plug-In Adapter Gen 2. [quote="Tom_Ring, post:2, topic:31922"] The correct Plug-In Adapter for the Ring Video Doorbell Generation 2 would be [this one ](https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2) [/quote]