Ring Video Doorbell
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B
Doorbell 1st generation
battery-video-doorbell
troubleshooting
I have two 1st generation doorbells and one 2nd generation…
the two 1st generation doorbells stopped working when batterie needed to be recharged …
both are not connecting anymore to the wifi… orange button reset is not working.
The doorbells are not getting in reset mode … one has just a solid white light …even it is not connected to power. The second doorbell has a fully loaded batterie but is not resetting at all.
Is there another way to reset the device?
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23-01-2024 12:29:43
Responses (1)
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Tom_Ring
Hi @bennyM. First, make sure that your battery is fully charged. Once you’ve ensured that your battery is charged, you can press and hold the setup button for 20 seconds, then release. If your doorbell is unresponsive after that, please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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25-01-2024 04:33:06
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