Hi there, @Rrschris! Please ensure you are using the included micro USB to charge these Doorbells, and that the USB also works as intended to provide power for a charge. Seeing a blue light is a great sign, and that blue light should appear as the Doorbells fully charge. If not, please perform a reset on your Video Doorbell by holding the setup button for 20 seconds. Once complete, reconnect and test the Doorbell to ensure it is online and fully charged. If there is still not response from your Doorbell after resetting, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.