Ring Video Doorbell
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J
Doorbell (1st gen) unresponsive
connectivity
troubleshooting
cs-support
Alright, so I have a 1st generation doorbell, which only sends snapshots. Live view, doorbell presses, or motion don't go through, when I check the footage, it tells me that "This footage is unavailable." I've factory reset the doorbell around 4 times now, but to no avail. I have two other ring devices that are working perfectly fine (so I believe Wi-Fi connectivity may be the problem.)
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30-06-2023 10:48:08
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Justin_Ring
Hi @josh_t. Try rebooting your router as well by unplugging it from power for a few seconds and plugging it back in. You also want to make sure your Doorbell has [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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04-07-2023 05:28:31
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