Doorbell (1st gen) unresponsive

Alright, so I have a 1st generation doorbell, which only sends snapshots.
Live view, doorbell presses, or motion don’t go through, when I check the footage, it tells me that “This footage is unavailable.” I’ve factory reset the doorbell around 4 times now, but to no avail.
I have two other ring devices that are working perfectly fine (so I believe Wi-Fi connectivity may be the problem.)

Hi @josh_t. Try rebooting your router as well by unplugging it from power for a few seconds and plugging it back in. You also want to make sure your Doorbell has good signal strength. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

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