Doorbell 1 not connecting to wifi anymore

Hi everyone. Had my ring doorbell for 2 years. Went to recharge recently and it had lost connection to wifi. I have reset it and tried to reconnect in the app. I get up to the part where its connecting to home wifi and then the light turns off and it won’t connect. Doorbell is fully charged too. Any ideas?

Hi @Jillnz1. I would recommend resetting your Doorbell by holding down the setup button on the back for at least 20 seconds. Once that’s done, try to set it back up in the Ring App with the steps under Set Up a Device. If that doesn’t work for you, please follow up with our support team so they can take a closer look at your device. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: