Hi @JK2019. It seems more like you're experiencing poor video quality. Try the following steps to help with this type of concern: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by unplugging it for a few seconds and plugging it back in. - Verify that your Doorbell has a [good signal strength](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). We also have this Help Center [page](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) with other steps to try. If you have tried these steps and are still having the same concern with poor video quality, call our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) for further assistance.

You haven't been given a solution, JK2019. Just an excuse. I had a Ring for several years, and it often did this - among many variants. 1) It would go offline, and I wouldn't know until I tried to connect to it. Reconnecting it might involve rebooting my router, my PC, or sometimes the Ring (even so far as having to unplug the transformer, remove the battery, and go through the entire setup process again - had to do it twice in three years, and the setup process is far from being smooth, usually requiring multiple tries). 2) Someone would arrive, and it would tell me 30 seconds later. 3) Someone would arrive, and it would record a black/blank video. Even when it gives a proximity alert, switching to the camera is hit and miss - it will often sit there saying 'connecting', until I have to rush downstairs to see if anyone is actually at the door. It has its own ideas about what a 'good' wi-fi signal is. I bought chimes, and then a TP-Link extender. The extender improved things, but the Ring would still regularly decide it didn't like the network and drop off, requiring various reboots. It's not exactly what you think you're signing up to, and you certainly can't trust it to guard your property. Ring employees should not be marking any reply as an answer. Because they **are not** answers.

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