door view camera no sound from camera

We have a door viw camera. the sound works from camera to phone and we can hear whats going on in the outside world but no one can hear us talking on the samsung A40 phone.

Any ideas ?

Hey @lizzieb53. Some phones will treat a Live View like a phone call, so you may need to disable any bluetooth devices that could be taking over the audio output to see if the Live View allows your audio to go through again. In addition, you can try talking into another microphone on your phone, as most phones have one at the top and bottom, depending on what kind of call you’re doing.