Door Sensor reports open status when it appears to be closed
I have a problem with door sensor(s). The door sensor reports open status when I attempt to arm the system. When I go to the reported door, which is closed, when I open it the sensor flashes blue light indicating that it has opened, despite the fact that it was reporting open status while closed. To make it work properly again I only have to open / close the door a couple of times and all will be well another few days or weeks. I have already had one replaced for this problem and now I have a second sensor failing in the identical manner. I'm beginnig to wonder if this is actually a contact sensor issue or a controller firmware issue.
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27-05-2020 05:00:58
Responses (11)
- G
Is this the new sensor, v2? I have the same problem. Called support andb was asked the same questions. Had one replacement and now another door is having the same issue. The sensors don’t work properly and ring is trying hard to pretend it’s our fault. What are you all doing to fix this? Luckily I have not had a sensor report open while armed, which risks a fine if the police are called. Please move past denial and deal with this issue.
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20-06-2021 07:36:47
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- L
I had the problem with 1st gen sensor replaced with second gen AND still wont “close” My next step is to move the base, its a bit far. Funny because it will work for days then gives up, usually after SETTING THE ALARM! Which is nerve wracking.
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29-09-2021 04:51:07
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- U
[quote="New_Smart_Home, post:3, topic:7863"] sensor [/quote] I am having the same issue - "front door is open" says Ring but it is closed - support by Ring is basically non existent for that reason I would never buy a Ring system again. Was on the phone for 45 min three times, while the reps were friendly, their english skills were horrible - I am just amazed that no one at Ring can solve this issue!!! I have to operate my Ring system with the front door sensor disabled??? What good is the system for then? LOL
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23-06-2022 07:10:30
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CHi @user15440. If your Contact Sensor is reporting as open when the Sensor is closed, try [factory resetting the Sensor](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices) and adding it back into the Ring app using the steps under Set Up a Device. It may also be a connection concern if the Base Station is particularly far away from the Contact Sensor. You can use a Range Extender to help strengthen that connection by placing it around halfway between the Contact Sensor and the Base Station. If this concern persists, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-06-2022 05:31:48
- U
Ring chat support is useless and irresponsible. My chat was ended abruptly.
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27-02-2023 10:03:04
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Caitlyn_Ring
Hey neighbors! If the suggestions in this thread weren't helpful in resolving your concerns with your Contact Sensor, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can further assist you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back on what solutions our support team recommends as well. :)
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18-05-2021 04:17:58
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