Ring Alarm

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N
Door Sensor reports open status when it appears to be closed
contact-sensor
cs-support

I have a problem with door sensor(s). The door sensor reports open status when I attempt to arm the system. When I go to the reported door, which is closed, when I open it the sensor flashes blue light indicating that it has opened, despite the fact that it was reporting open status while closed. To make it work properly again I only have to open / close the door a couple of times and all will be well another few days or weeks. I have already had one replaced for this problem and now I have a second sensor failing in the identical manner. I'm beginnig to wonder if this is actually a contact sensor issue or a controller firmware issue.

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27-05-2020 05:00:58

Responses (8)

  • L

    I had the problem with 1st gen sensor replaced with second gen AND still wont “close” My next step is to move the base, its a bit far. Funny because it will work for days then gives up, usually after SETTING THE ALARM! Which is nerve wracking.

    0

    29-09-2021 04:51:07

    • U

      [quote="New_Smart_Home, post:3, topic:7863"] sensor [/quote] I am having the same issue - "front door is open" says Ring but it is closed - support by Ring is basically non existent for that reason I would never buy a Ring system again. Was on the phone for 45 min three times, while the reps were friendly, their english skills were horrible - I am just amazed that no one at Ring can solve this issue!!! I have to operate my Ring system with the front door sensor disabled??? What good is the system for then? LOL

      1

      23-06-2022 07:10:30

      • U

        Ring chat support is useless and irresponsible. My chat was ended abruptly.

        0

        27-02-2023 10:03:04

          T

          Hi @user37734. Ring chat will time out and automatically close if no response is detected within the time limit. If you have a concern that you'd like help with, you can create a new topic.

          0

          01-03-2023 12:58:27

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