Ring Alarm
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Door Sensor reports open status when it appears to be closed
I have a problem with door sensor(s). The door sensor reports open status when I attempt to arm the system. When I go to the reported door, which is closed, when I open it the sensor flashes blue light indicating that it has opened, despite the fact that it was reporting open status while closed. To make it work properly again I only have to open / close the door a couple of times and all will be well another few days or weeks. I have already had one replaced for this problem and now I have a second sensor failing in the identical manner. I'm beginnig to wonder if this is actually a contact sensor issue or a controller firmware issue.
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27-05-2020 17:00:58
Responses (9)
- N
I realize that your job is to keep busy "dumb Users", but I would expect a competent product ssupport organization to spend a little more effort finding out how and why one of their sensors reports to the controller that it is open and then subsequently indicates an actual open event by flashing the blue light when the door is actually open and then properly reports closed status when the door is closed again. And before you ask, the sensor is less than 25 feet from the controller.
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30-05-2020 10:43:51
NThanks for the thoughts. In my case this particular sensor is within 25 feet of the controller.
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30-05-2020 10:45:18
NI sent the second picture (up close) of the door sensor and have heard nothing. Did you see the picture? Is it ok?
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03-06-2020 19:58:46
NI gues that you did not read my prior comment regarding distance: _ **"And before you ask, the sensor is less than 25 feet from the controller."** _
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04-06-2020 11:38:48
NAfter getting several "contact open " false status conditions where the blue led flashes and the ring system announces an open condition once the door is actually opened it has been necessary to do a full factory reset to reactivate the sensor.
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13-06-2020 14:37:41
- B
I've got a question I'm trying to pull a history from April 7th on my device but it says that my cloud was not active does that mean I can not pull up that day?
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30-05-2020 13:17:57
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- J
I have the same issue. My entire system has worked flawlessly for about 6 mos. This just popped up yesterday. Removed sensor from door (received tamper alert), removed and replaced batteries and still shows open.
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17-05-2021 22:41:25
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- T
I started to have the same problem today tried all the tips to fix it and no good need help or replacement for the sensor
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17-05-2021 22:49:29
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- C
Hey neighbors! If the suggestions in this thread weren't helpful in resolving your concerns with your Contact Sensor, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can further assist you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back on what solutions our support team recommends as well. :)
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18-05-2021 16:17:58
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payinmydues51
I had this same problem. It turned out the sensor had some kind of error, which they could see, but they could not communicate with it to reset until I moved my range extender closer to this particular door sensor (it had been the furthest one for the extender). They were then able to communicate and update the sensor and it had a better connection to the base station.
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29-05-2020 14:24:11
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