Door Sensor NOT Triggering Alarm

Products Ring Alarm
#1

Hi
Had the Ring alarm set up for several months without an issue until this last week or so.

I have a sensor placed on the front door of the house which leads into a porch prior. I have now put the keypad in the porch so you can enter the house, trigger the sensor and then have 30 seconds delay to turn the alarm off.

However, when I open the front door. The sensor doesn’t trigger the alarm and start the 30 second countdown. The only way I can trigger the alarm is to open the inner porch door and then the motion sensor I have in the entrance detects the movement and then it works.

I’ve looked in the settings of the front door sensor and it’s registers when the door is open and closed correctly. So I can’t understand why it isn’t working when the alarm is armed and I return home.

Any ideas?

#2

Hi @Ropello. It sounds like the Contact Sensor on the front door may need to have the settings adjusted. You can actually control which sensors are monitored in each mode, such as Home or Away, so the front door Contact Sensor may not be listed as one of the sensors that are monitored. You can find steps on how to go in and change which sensors are monitored under which mode in our Help Center Article here. Take a look at that and let me know if it helps. :slight_smile: