Door open chirps no longer working

until recently whenever i would open a door my ring base station and keypad would chime to let me know what door was just opened. now all of a sudden it no longer does that. on the keypad or base station. i have checked the settings in the app and nothing has changed as far as the settings go. audio settings in both the base station and keypad are set at about 3/4 the chirp tones for the door are set to navi under the base station and keypad sounds portion of the app. anyone have an idea on how to get these working again without trying a hard reset on the base station. it is a gen 1

Chirps can be adjusted or changed in your Alarm mode settings or via the specific device page in the Ring app. While logged into the Ring app, open the Main Menu (3 lines top left), select Settings, and then select Modes to check your chirp settings for each mode (disarmed, home, away).

Visiting your Keypad in the Ring app will also allow you to enable/ disable a Chirp toggle and access audio or Chirp tone settings. You seem to have covered some great steps here, so these recommendations may have been attempted already. If so and your Chirps are still not playing, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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