door bell seems locked

Hi ive charged my door bell and it still has a solid blue light after several hours.ive tried the orange reset button and all that happens is the light goes off then back on.thank you

Hey @yorkie1967. Is the Doorbell showing as online in your Ring app under the Device Health page? If you see it is online, you should be good to go, but if it’s offline, you will need to reconnect it to your wifi through the steps under Device Health > Reconnect to Wifi.