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Door bell says poor connection toon when it’s a strong connection
Hi since the new software I keep getting on poor connection on my door bell at the front of the house. The RSSI is -35 so a very strong signal . This only happened since the latest release . Can you fix .
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09-04-2020 08:01:50
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I am having a similar problem with a Ring 2 doorbell. My rssi is -53. Upload and down load speeds are fine according to the Ring App WiFi test, but connection is still poor. After a lengthy call to Ring I was told my "actual signal strength" is not adequate. They measured the signal using my MAC address. Apparently the self test using the Ring app is not a good indicator of signal strength. Which begs the question "why do they include it with the app?" I have 80 Mbps download and 12 Mbps upload measured at the doorbell but that's meaningless. I was also told the Ring WiFi extender would not help. Rings advice: Move the router closer or pay for more WiFi horsepower (I have Xfinity Blast Pro) with the xfinity pods WiFi extender. I asked why can I watch a 4K video at the doorbell on my iPad but still have a signal that's too weak. The explanation sounded like double talk. Not happy with Ring Doorbell 2 at all!
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10-04-2020 01:07:50
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