Ring Video Doorbell
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T
Door bell not functioning
hardwired-video-doorbell
cs-support
 Hello, I have a hard wired video pro door bell which was working perfectly fine for last 2+ years and unfortunately it stopped working - I suspect two things, either faulty transformer or faulty ring door bell. How can I measure the current on transformer using a multimeter and what reading should I expect? If someone can advise the settings on the MM, I’d appreciate it. Also, this is how my device looks like now. Is it possible it could be faulty?
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11-05-2023 08:07:50
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Caitlyn_Ring
Hi @todaymorning04. Try resetting the Doorbell by holding down the setup button for 20 seconds. If that doesn't work, and the Doorbell is still unresponsive, it may be a power issue. You can consult a qualified electrician to check the transformer. If the transformer and wiring seem fine, then I'd recommend reaching out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-05-2023 06:04:52
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