Responses (6)

• U

  user28107

  Mine is doing exactly the same it is so frustrating. I too have the doorbell 3. Battery’s not empty & have to keep going through set up again. I actually came on here to try & get answers

  0

  •

  17-11-2022 01:52:51

  •

  Reply
• U

  user28123

  Hi got my wireless door bell gen 3 in December last year. It went off line in May then it’s then it was probably once a month. And now it ever other day. I’ve checked my speed on my Wi-Fi. Rebooted my rooter . Changed channels on my router. Not sure what else to do. I do subscribe to the video but it’s a waste of money cause my ring bell keeps going off line

  0

  •

  17-11-2022 08:36:31

  •

  Reply
• C

  Caitlyn_Ring

  Hey neighbors. If your Video Doorbell 3 is repeatedly falling offline after changing the battery and completing a new setup, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Our support team can take a deeper look at what may be causing this in order to apply the correct resolution. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  0

  •

  18-11-2022 07:20:38

  •

  Reply
• N

  Niccod52

  Hey. Mine is doing the same thing. Never used to and now it does. Everything else in doors is fine. Went off line for 4 hours yesterday.

  0

  •

  04-04-2023 05:59:14

  •

  Reply
• J

  Justin_Ring

  Hi @Niccod52. We have this Help Center [article](https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router) with steps to try if your Doorbell keeps falling offline. If you have tried these troubleshooting steps and are still having the same concern, give our support team a call for further assistance.

  0

  •

  05-04-2023 05:26:17

  •

  Reply

  N

  Niccod52

  Hi. Followed all the steps. Call the centre. The lady didn’t understand and was not helpful on the phone. My doorbell and router are 3 meters apart. My doorbell on my drive is over 15 meters away. The drive always has a RSSI of 70 but works perfectly well. Yet my doorbell, after years, suddenly goes off line and it’s only 3 meters away. Currently my front door says RSSI 50 but is offline. How can that be?

  0

  •

  23-04-2023 03:57:17