DOOR BELL DETECTS MOTION NO ONE THERE

So my doorbell keeps detecting motion when no one is there. The other morning at 12:50 am it started going off and kept doing it until like 1:30 am. The thing is in that time I was actually sitting on my phone looking at “LIVE VIEW” and the motion detected goes off. Now I am looking outside my door live. There was no car, there was no cat, or raccoon…so it can’t be that it is picking up motion like a car, because like I said I was looking at it live. This happens here and there all the time. Just now, I am at work and the alarm goes off on my phone, I look nothing there…and once again, I am looking at the phone LIVE and it shows motion but nothing is there. No car, No person. I noticed a lot of people are saying the same thing…I am not sure how many people are looking at it live to see that there wasn’t a car or any motion in the distance…because it seems that is the explanation that it is picking up other things…but I am not sure what the answer is when your looking at it live and there wasn’t a car or anything to trigger it. So unless there are more spirits walking amoung us and no one has known in the past because people haven’t had as many rings as they have now and are very popular, these spirits are being picked up…LOL…if you don’t believe in that then something is wrong with their technology and I need to find out what it is because I don’t want to sit up for 45 minutes at 1:00 in the morning when I have to go to work listening to my ring go off afraid someone is coming up to my door and look and nothing is there. I don’t want to be at work and here my phone go off and I am thinking someone is at my door who doesn’t suppose to be there because I haven’t ordered anything. Is there a answer for this?

Hello @tphillips61 ,

You aren’t alone. Many people are still having issues resulting from the September 30th Ring “outage” and some devices aren’t acting the way they should:

https://community.ring.com/t5/Doorbells/Ring-3-motion-detection/m-p/61876#M426

https://community.ring.com/t5/Doorbells/Ring-Doorbell-2-Random-Notifications/m-p/61289#M396

I don’t know if it is a coincidence or not, but it is possible it may have something to do with the Ring Servers “outage” on September 30th.

https://status.ring.com/ , OR, you can use your Ring App and check “Device Health” and scroll & select “Ring System Status.”

So apparently the Ring technicians were ‘fixing’ the main Ring computer servers at about the time many of these weird issues started. Also many devices were adversely impacted or devices are acting contrary to displayed Ring Apps settings. I read post where people had to reset their devices afterwards to stop the continuing weird behavior. I’ve been reading posts across several of the Community forum rooms, and there was a surge of weird malfunctions that included Doorbells ringing randomly, Chimes & Chime Pro’s sounding, camera video recording malfunctions, Motion detection are acting differently than settings on the App, Notifications being ‘push’ to their App even when toggled off, and periods of no video or snapshots recorded, etc.

Also, because your Ring App settings are not stored in your phone, but actually are stored in the affected Ring Servers under your Ring email account, and in order to correct the issues, myself and some other people had to " re-send" the stored settings back to the Ring Server, by ‘toggling’ ON and then back OFF (or vice-a-versa) and changing settings and then changing them back, even though your App still might display the last known correct preference settings. Sounds like it probably would be something for you to at least try, cycling your App settings to a different setting, and then back to your preferred setting (like the toggling on your “Motion Settings” for the Motion Zones & Verification & Sensitivity, and and “People Only Mode”, and “Motion Alerts”, and other settings). If any of these settings were accidentally altered at the RIng Server during the “fix/repair”, then even a floating spider web in the Field-of-View could potentially trigger an motion-recording event and Notification.

A quick summary of what has worked for others, you should try some, or all of these :

  • Regardless of what settings are displayed on your App, try cycling/changing your settings and some of the motion settings that aren’t performing in accordance with the displayed setting, to a different setting, and then changing the setting back to what you had prior to September 30th. This ‘resends’ your stored Ring 'Cloud" settings again to the Ring servers. If this doesn’t work for you, un-install the App, cycle your mobile Off and then back On, and then re-install the App.
  • If a particular device is acting strange, then try briefly removing power from the Device (unplug it from the house outlet, or remove the battery)
  • In some cases, you might need to perform a reset by tapping the reset button.
  • If normal reset still doesn’t help, perform a Factory reset (press and hold the reset button > 20-seconds and complete the setup instructions

And then, if using the procedures that helped others with their devices that are still affected by the September fixes to the Ring servers and this all doesn’t correct your issue, I would telephone Ring Support for help:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope this information is helpful :slight_smile:

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