Door bell charging

Hi my door bell someone’s fails to charge and the blue ring doesn’t always come on unless I wiggle the cable on the doorbell, if there anything that can be done, I have the assistances on my door bell package

Hi @reedandrew1983. It sounds like you have your Doorbell wired into the existing doorbell circuit on your home, which will provide the battery with a trickle charge to help keep it topped off between charges. In that case, you’ll want to make sure the wires are firmly and securely in place at both the transformer and the Doorbell. It’s also important to ensure the wires aren’t frayed or thinning anywhere, as this could also cause the connection to not be secure enough to provide consistent power.

Hi there,
My door bell has stopped charging. I have tried 3 different cables but the blue light no longer comes up