Door bell cam keeps dropping wifi

I have had the Ring Door Bell 3 Plus installed for 1.5 years and it has worked great until about two months ago when it started periodically dropping Wifi. None of my other cameras or lights have this problem and the Door Bell cam is very close to my router. The problem is remedied by removing the battery and then reinserting it but this has become a real bother and concern as we will be going on vacation and I don’t want this to happen when we are gone. I have back up batteries that replace batteries when one needs recharging so it isn’t a battery problem. Any advice or is this a problem associated with the 3 Plus?

Hi,

I have exactly the same thing happening to me. My Ring 3 Plus is connected via Chime pro and has been fine for over 2 years, but recently has started to drop connection 2 or 3 times a week. The only way to restore it is, like you, to remove the battery and replace it. I am hoping that someone will be able to help us

Hi neighbors! What is the RSSI on your Video Doorbell 3 Plus? The RSSI is a measure of your Doorbell’s wifi strength, and it could indicate if the connection is unstable. If the RSSI indicates a good connection, I’d suggest trying a full reset and fresh setup of your Doorbell. You can reset the Doorbell by holding down the setup button for at least 20 seconds. After the reset is done, set the Doorbell back up in the Ring app using the steps under Set Up a Device. This will fully refresh your device’s connection with the Ring app and your wifi network.

If this concern continues to happen after these troubleshooting steps, please give our support team a call at one of the numbers available here so they can look into this further and document any applicable information regarding this concern. If you are outside of the US, please visit here to see how to contact support.

This same issue has happened to me with my Ring Doorbell 4. It’s been fairly solid for a months but recently it keeps dropping off the wifi. Sometimes it doesn’t work at all with no LED lights showing and other times it is not working with the blue LED ring light flashing. Worse still is that when I take the cover off, the reset button doesn’t even work. Battery was at 50% charge last I checked and probably isn’t that much lower when the issues last happened. I’m charging up the battery to 100% (which I don’t believe is the issue) but the act of taking out the battery and re-inserting it does seem to give it a temporary workaround but same thing happens shortly after again.