DON'T KILL DESKTOP APP COMPLETELY: Provide lightweight app, with Live View notifications

I think removing the desktop app is an bad idea in general – but would propose to Ring a compromise solution:

Provide a desktop app that offers these core features:

  • Native platform alerts whenever movement is detected or doorbell rings – that includes at minimum a static picture preview of what the camera shows, but ideally live video
  • Native platform alert which displays record of when movement / doorbell was triggered (based on preferences) – and when you click on the alert, it launches the Ring website and takes you to that particular event’s recording.
  • Option to open up live-view on-demand (e.g. a Mac menu bar app, where you can select a doorbell/camera and show the live view). If live video is genuinely a challenge for your developers … then this could link to the live view on the web app … but either way provide a handy shortcut from a native platform app.
  • Options to snooze alerts for a period … for all devices the desktop App user is logged in as (e.g. - including their mobile phone).
  • A link to website for all other functions – historic views, changing settings, etc.

This should keep the desktop app lightweight, and allow you to focus on developing rich functionality in the web app. But provide the “quick view” functions that people want on their computer screen, and don’t want to have to get their phone out of their pockets for.


Completely agree! A REALLY bad decision for Ring desktop or laptop users!! When the camera is triggered I currently have immediate access to a pop up camera view on my MacBook. I don’t have to log in to a website or click a notification, it’s live as it’s happening. Removing the app reduces reaction time greatly and makes the system less secure. I personally hate this decision. Yes, hate is a strong word but we depend on this app daily not only for security reasons but also for general monitoring of our premises. What would ever inspire Ring to change their effective system to be less secure! Please rethink this decision!


I absolutely hate the idea of discontinuing Windows 10. My reasons: When receiving an alert on my phone - step 1, pick up the phone; step 2, unlock phone; step 3 probably change screen on phone; step 4 open ring app; step 5 locate correct camera; step 6 wait for connection to camera; step 7 the event triggering the camera is long gone.

Reasons for keeping Windows 10: 1. App always open in background. 2. Get an alert. 3. Locate camera. 4. Open live view.

Time for NO Windows: At least 25-30 seconds. Time for Windows app about 6 seconds. As you can see, the Windows app is ideal for a person who works at their computer all day. When I first heard about Windows being discontinued I had to go out and buy a couple of Echo shows so I had a screen large enough to actually see the event.

One of the reasons I purchased Ring in the first place was the Windows app.

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i just bought a ring camera, to monitor my 3d printer. i WANTED to be able to use this on DESKTOP. BUT, seeing this thread, it seems like i will not be able to do so.
FIRST, the desktop login is NOT CONNECTING to live feed of the camera. The PHONE is, same wi-fi, network, router, etc, so it is not a connection issue.
i would hate to see the desktop application disappear, or be crippled

Bait-and-Switch! Cancelling my subscription because of this ill-conceived decision by Ring.