Hi @brucearner. Which model of Ring Doorbell or Camera do you have? You can find the model name on the Device Health page. Additionally, would you mind sharing a screenshot of this message you're receiving in the Ring app? I'd be happy to help with general troubleshooting tips and tricks after having a bit more information.

I have the exact error. The device connects and will even show you in a video as you finish setup. but in a minute it tried to update firmware which never succeeds. This is a defect of Ring pro that I paid $249.99 for and they found a way to never fix it, or replace it. They offered 1/3 off the website and if you think you may buy a refurb device, think again because they are out of stock. I had two events that a ring camera would have saved me from problems and it wasn't working. This company not only doesnt care but they will sell your video data because they are owned by Amazon. There is no way Ring is a good way to spend your money. Dishonest thieves.

I have the exact error. The device connects and will even show you in a video as you finish setup. but in a minute it tried to update firmware which never succeeds. This is a defect of Ring pro that I paid $249.99 for and they found a way to never fix it, or replace it. They offered 1/3 off the website and if you think you may buy a refurb device, think again because they are out of stock. I had two events that a ring camera would have saved me from problems and it wasn't working. This company not only doesnt care but they will sell your video data because they are owned by Amazon. There is no way Ring is a good way to spend your money. Dishonest thieves.

The ring doorbell has after 2 years and 1 Month problem with the view. We only have 2 years warranty. After 2 years ring customer service give me only 30% discount on a new ringdoorbell. Very dissapoint because i taugh I can use the doorbell for a longer time then 2 years and 1 month. Sollution new doorbell that I can longer use then 2 years.

Great post, this company was much better before Amazon bought them. Now they just care about their bottom line not the customer or the product.