My ring does not work. It does not pick up anything! I can stand right in front of it and it does not notice I’m there or alert me. I’ve changed all setting to be extra sensitive and no success please help.
Hey @Mrs_alvarez85. Since you have tried out various settings and to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.