Ring Video Doorbell

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N
Does ring pro doorbell supports 5GHz WiFi?
hardwired-video-doorbell
connectivity
battery-video-doorbell
troubleshooting

Hello all, I've installed my ring pro doorbell, and noticed that it didn't recognized any 5GHz network although the router was just 2 meters away from the doorbell. Can it even support 5GHz? Thanks Nir

13623

0

15

27-07-2020 05:50:13

Responses (3)

  • K

    According to the specs it does and I have mine connected to 5ghz. Be warned though, the doorbell is very picky about the 5ghz channel it connects to. I'm connected to channel 48 VHT20. [https://shop.ring.com/products/video-doorbell-pro?utm\_source=google&utm\_medium=cpc&utm\_campaign=1039283235&utm\_term=ring%20pro%20doorbell&utm\_content=49114647257&gclid=CjwKCAjw9vn4BRBaEiwAh0muDNF-gkaRTWSSK0NN8dpGXF-yVNsR7wTGvn8fHjO3gXxdGUYmHUd80RoC3\_EQAvD\_BwE&gclsrc=aw.ds&?cb=](https://shop.ring.com/products/video-doorbell-pro?utm_source=google&utm_medium=cpc&utm_campaign=1039283235&utm_term=ring%20pro%20doorbell&utm_content=49114647257&gclid=CjwKCAjw9vn4BRBaEiwAh0muDNF-gkaRTWSSK0NN8dpGXF-yVNsR7wTGvn8fHjO3gXxdGUYmHUd80RoC3_EQAvD_BwE&gclsrc=aw.ds&?cb=)

    1

    27-07-2020 01:47:50

      N

      Thanks, the channel setting was the problem, now it's working perfectly! Thank you for the useful hint ? Nir

      0

      27-07-2020 02:40:59

      K

      Your very welcome. I've been trying to find a list of 5ghz channels that are known working with the doorbell pro. What channel did you end up on?

      1

      27-07-2020 02:48:54

      N

      Same one that you mentioned. Nir

      0

      27-07-2020 02:55:19

      K

      Thank you for the taking the time to test off of these channels out. I'm still using channel 48 and it has been very reliable for me.

      2

      06-08-2020 03:42:16

      W

      Just bought a Ring 3, and couldnt connect to 5GHZ wifi, as I already had Channel 56 set. (least conjested in my area) Changed to Channel 48 and ping up it popped..thx to your post... Need to try the others to see which works best but at least I can connect to 5ghz now Ring need to make this a bit clearer, I know about WIFI and routers, and this restriction was a surprise and if you dont know about setting channels and wifi analysers then you may be struggling thanks for taking the time to post this useful info

      2

      13-11-2020 06:04:22

  • R

    I'm still having issues with my doorbell pro connecting to the 5gHz wifi network. I have a TP-link Deco X20 mesh system and it only connects to the 2.4gHz wifi. No idea what is going on even been on a call with Ring Support with no resolution yet.

    0

    18-08-2020 06:31:37

    • C

      0

      13-06-2023 03:28:58

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