Ring Video Doorbell
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Does ring pro doorbell supports 5GHz WiFi?
Hello all, I've installed my ring pro doorbell, and noticed that it didn't recognized any 5GHz network although the router was just 2 meters away from the doorbell. Can it even support 5GHz? Thanks Nir
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27-07-2020 05:50:13
Responses (4)
- K
According to the specs it does and I have mine connected to 5ghz. Be warned though, the doorbell is very picky about the 5ghz channel it connects to. I'm connected to channel 48 VHT20.[https://shop.ring.com/products/video-doorbell-pro?utm\_source=google&utm\_medium=cpc&utm\_campaign=1039283235&utm\_term=ring%20pro%20doorbell&utm\_content=49114647257&gclid=CjwKCAjw9vn4BRBaEiwAh0muDNF-gkaRTWSSK0NN8dpGXF-yVNsR7wTGvn8fHjO3gXxdGUYmHUd80RoC3\_EQAvD\_BwE&gclsrc=aw.ds&?cb=](https://shop.ring.com/products/video-doorbell-pro?utm_source=google&utm_medium=cpc&utm_campaign=1039283235&utm_term=ring%20pro%20doorbell&utm_content=49114647257&gclid=CjwKCAjw9vn4BRBaEiwAh0muDNF-gkaRTWSSK0NN8dpGXF-yVNsR7wTGvn8fHjO3gXxdGUYmHUd80RoC3_EQAvD_BwE&gclsrc=aw.ds&?cb=)
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27-07-2020 13:47:50
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B> @kjacques1 wrote: > > According to the specs it does and I have mine connected to 5ghz. Be warned though, the doorbell is very picky about the 5ghz channel it connects to. I'm connected to channel 48 VHT20. > > @kjacques1 & [@Nir76](https://community.ring.com/t5/user/viewprofilepage/user-i
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27-07-2020 14:01:30
B> > @kjacques1 wrote: > > > > According to the specs it does and I have mine connected to 5ghz. Be warned though, the doorbell is very picky about the 5ghz channel it connects to. I'm connected to channel 48 VHT20. > > @Boone wrote: > > @kjacques1 & [@Nir76](https://community.ring.com/t5/user/
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27-07-2020 15:27:13
- R
I'm still having issues with my doorbell pro connecting to the 5gHz wifi network. I have a TP-link Deco X20 mesh system and it only connects to the 2.4gHz wifi. No idea what is going on even been on a call with Ring Support with no resolution yet.
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18-08-2020 18:31:37
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- C•
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13-06-2023 15:28:58
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Boone
> @Nir76 wrote: > Hello all, > I've installed my ring pro doorbell, and noticed that it didn't recognized any 5GHz network although the router was just 2 meters away from the doorbell. > Can it even support 5GHz? > Thanks > NirSimple answer, No. Currently, Ring products cannot use 5GHz Wi-Fi.For wireless connections, Ring Video products can only use 2.4 GHz Wi-fi and Ring Alarm products use Z-Wave. As a note: Frequently, for those who have video issues (No "Live View", black screens, etc.), it is almost always related somehow to a Wi-Fi issue. Poor RSSI values (a big number) is generally the first thing to look at in Device Health. But also, just having strong RSSI values (low number) doesn't necessarily mean you have a good high-data-transfer video connection. It can also be a matter of competition for the Wi-Fi signal. With so many Wi-Fi devices competing for your router's Wi-Fi, you can help your Ring Video by reducing the other 2.4 GHz competition. Configure as many of your other 5 GHz-capable devices to just use the 5GHz band part of your router. Thereby, Ring Video 2.4 GHz performance can improve.It seems you preferred the faster data-transfer (shorter range) traits of 5 GHz Wi-Fi. Unfortunately, Ring Video can only use the slower (long range) 2.4 GHz band.Hope you find this information useful. :)
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27-07-2020 13:00:19
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