Hi @Jmpj. When the Doorbell doesn't process a recording of a motion event or when you cannot access the Live View, what is the RSSI on the Device Health page? The [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) is a number that shows how strong the wifi connection to your Doorbell is, which can help us determine if this may be an intermittent connection concern. You can also find a list of troubleshooting tips and tricks for Live View concerns in our Community post [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249).