K
User Solution
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Distorted night video
hardwired-security-cameras
troubleshooting
video-quality
All of the sudden the night time video has started looking terrible and i cant see unless the lights are on. I will attach a picture. Any suggestions on what may have caused this or how to fix it? I have the floodlight wired pro. The day time video is fine with no distortion and same with night time when the flood lights are on.
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30-01-2024 03:32:09
Responses (4)
J
Hi @Kittkatt. Try rebooting your Camera using the Ring app to see if it helps. If it does not, give our support team a call for further assistance.
Tom_Ring
Hi Neighbors. This looks like it is condensation or dirt on the lens of the camera. I would suggest using a mild cleaner and a soft cloth to wipe the surface of the lens, and see if the quality has improved. If it hasn’t, please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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07-02-2024 05:02:16
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