Your decision to discontinue the Ring desktop app for Mac computers is wrong. Customers rebelled when you tried to do this in 2021 and now you’re trying to do it again in 2023.
Your explanation that the web version is better is not accurate. The desktop app is simple to use and I am able to receive notifications in real time.
The only way I can supposedly see notifications (and I haven’t found it to work) is if I am not in private browsing mode in the Safari browser. In that case, you place numerous third party cookies on my computer.
I hope you will listen to customers and retain the Ring desktop app. I’ve compared by the desktop app and browser versions and the browser version is inferior despite how you are trying to promote it as better.
Why not keep both and let the customer decide?