Disabling low temp alert for flood sensor doesn’t work

Two issues with the Ring flood / freeze sensors. First, every once in a while, low temperature alerts get re-enabled on their own.Second, sometimes even when low temperature alerts show as disabled in the Ring app, the base station will still announce “low temperature detected” on occasion.I have two of these sensors under my furnaces in the attic to detect leaks, but it’s normal for my attic to go below freezing and I don’t want to be alerted about it. I’m glad Ring gave us an option to turn off freeze alerts, but I need the settings to actually work. I’ve had this issue on and off for years. Why is it so difficult to fix once and for all? Anyone have any tips?