Disabling low temp alert for flood sensor doesn’t work

Two issues with the Ring flood / freeze sensors.

First, every once in a while, low temperature alerts get re-enabled on their own.

Second, sometimes even when low temperature alerts show as disabled in the Ring app, the base station will still announce “low temperature detected” on occasion.

I have two of these sensors under my furnaces in the attic to detect leaks, but it’s normal for my attic to go below freezing and I don’t want to be alerted about it. I’m glad Ring gave us an option to turn off freeze alerts, but I need the settings to actually work. I’ve had this issue on and off for years. Why is it so difficult to fix once and for all? Anyone have any tips?

Hi @gtg465x. For your concern, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support. Our support team will be able to take a more in-depth look into your ongoing concern.

Heck no. I’m not wasting my time calling support. I figured out that the low temp alert just needed to be cleared, but that’s not obvious after you’ve disabled low temp alerts. Really, disabling low temp alerts should also clear any existing low temp alerts.

Also, does Ring not have an email or webpage to report bugs? I want to report that the low temp alerts automatically turn themselves back on at least once per year… not sure if it’s during updates or what. I don’t need support with the issue, so again, I’m not wasting my time on the phone with them… I just want to report the bug and get the information to their engineers so they can fix it.

I have experienced the same thing. I have a ring moisture sensor in the drain pan under my water heater in the attic and I have disabled low temperature alerts for it a few times in the past year and a half. It is either tied to firmware/software updates or it happens automatically every so many months. This has happened at least twice already this winter.

Hope they see our issue and get it fixed.

Same issue with freeze in attic. Have turned off freeze in both drain pans no less than the times in the app and continue to get awakened by ring calls at 2,3,4 in the morning including this morning. It’s a good idea for the freeze water combination, but the attic is going to get into the 30s here without worry. Fix the software/firmware issue. No one wants to call tech support for something like this when that is clearly where the issue lies. And I am tired of ring scaring the hell out of my household with their trouble calls.

I am having the exact same issue, STILL! We disable them, snooze them, etc. I go in, turn off all alarms, save the settings, and a week or so later the same thing is happening again. Go back to settings and it’s enabled. This is happening at 2 different base station locations.

Yes, happening for me also and it’s incredibly annoying. We have a house that’s currently vacant due to a death in the family and due to the work that’s being done on it, there’s currently no working heating system in the house and the water has been shut off and the pipes drained.

I already know that it’s getting cold in the house, so I’ve disabled the low-temperature monitoring, but it keeps re-enabling itself and I’ve gotten automated calls in the middle of the night letting me know that a low temperature had been detected after I’d already disabled that monitoring multiple times.

I could remove the flood/freeze sensors entirely, but I still want to detect water in the house since there are a few spots where water can leak into the house after a heavy rain.

Same issue. Low temp alerts resulting in phone call but low temp monitoring is turned off.

I have tried removing and re adding both devices but problem persists.

Ring: please update all of us here.

Same issue. Got an alert this morning waking me up because of low temperature. I keep disabling this as an alert but somehow it keeps coming back and waking me up with my ring annoyingly announcing of a low temperature. I also have this in my ac pan in the attic and it is normal for the temperature to be “low”. I only want to be notified if water is detected i. The pan.

PLEASE FIX THIS

Same issue and very frustrating. Any solutions or recommendations?

Hey neighbors, thank you for calling this out. The toggle for low temperature alerts shouldn’t be automatically enabling itself again after you turn it off initially. In order to look into this further, we will need more details that we can’t obtain on the Community, as it’s a public forum. At your convenience, please give our support team a call at one of the numbers available here so they can gather the necessary information to investigate this.

1 Like

Hey, Ring. Here’s an idea. Have your QA team build a test for this. I surely hope you have test systems you build. It seems the problem is almost universal for people attempting to disable the freeze warning. Guess what? It’s happening to me, too. If I were your manager I would be quite unhappy with you “solving” the problem by asking the poor soul experiencing the problem to call your tech support. That didn’t “solve” anything. How about you just fix the problem with an actual solution before marking it fixed, and leave it open until that happens? Thanks!

We are having the same issue. We’ve been woken up several times now by calls and the base station. We live in Colorado… it’s going to get cold in the attic. Alerting us at 40° is absurd. Why can’t we change at what temperature we are warned let alone keep the freeze warning off completely?

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.