Same issue with green light. I just got a new system and I thought the light was on and indicating an issue with the battery. It is annoyingly bright.
I just spoke with Cammy at Ring support. She confirmed that this request has been forwarded to the Ring developers many times, but that the developers have determined that the battery LED cannot be disabled due to design limitations of the keypad. In other words, it’s going to take a hardware change, not just a firmware and app update. Cammy at Ring said the only way to turn off the battery LED would be to unplug the keypad and let it run on battery, but doing so would also turn off the alarm status LEDs (Away/Home/Disarmed).
So, I just put tape over the battery status light since I don’t want to give up having the alarm status LEDs constantly illuminated (but dimmed). So that the tape doesn’t look so stupid, I plan on picking up some white electrical tape to hide the darker tape (silver aluminum HVAC tape) that I’m using to obscure the green light.
I have been in engineering for over 2 decades, if the LED can blink, change colors, or turn off when not charging… it can be turned off via a firmware update. Ring’s developers are either too lazy to work on a fix or their managers won’t let them… either way, I can assure you this can be addressed. They even put in a slider to control the brightness of other LEDs… they just don’t want to give in on this.
If you’re gutsy enough to crack it open just unsolder the LED. There were no screws holding mine together, just pressure clips. It took some work but was worth it.
I suggest we keep calling them about it
Yeah I call BS on this being an engineering limitation.
(I am a software engineer)
Ugh. I just don’t understand why the brightness setting in the app does not control all the lights one the keypad. Seems like a big miss for the Ring team.
I was asked by two neighbors recently about my experience with the Ring Alarm system and this was my major complaint.
The only options appear to be tape, or unplug and run off battery. Though I’ve noticed that running on Battery causes the door entry “chirps” to be out of sync with each other. I have two keypads and the base station that all play chirps at different times when on battery, but are perfectly in sync when running on AC. The app used to warn about this when enabling chirps on keypads…
Yeah, that’s a huge design fail on the super-bright always-on green battery LED (when keypad is powered)! Should have had it only light up on motion sense like the keypad digits when the battery is fully charged. Even if it does require a hardware change, PLEASE rev the hardware soon and fix it! Your customers are suffering.
While you’re at it, the keypad & mounting bracket have a major design flaw in that they do not easily support the USB power cable coming out of the wall instead of hanging straight down outside the wall (in which case you can use the groove in the back). It’s just BARELY possible to slide the keypad into the mount when the cable is coming through the wall, and requires bending the heck out of the cable (likely to fracture wires if done repeatedly).
This response was nearly a year ago. I recently installed Ring and am dealing with the same issue. There HAS to be a fix for this, especially knowing that your users are literally losing sleep due to your product.
The only fix is to use tape or return it. Sad but true.
The big question is, does the soon-to-be-released second generation keypad have this issue (or anything like it)? It appears to be a completely new design, so presumably they wouldn’t make the same mistake twice.
Please give us this feature update, thank you!
Of course they won’t push an update, they want us to spend $50 on new keypads that don’t even have this LED!
Another request for this feature please!
I probably already know the answer to this but I have to ask -
Is the super bright green light battery indicator issue ever going to be addressed or is the solution electrical tape?
If it is not going to be addressed it would be nice if Ring provided a very dark gel circle to place over the light that would effectively make it very dim but still allow a trouble light to show.
And maybe acknowledge it was a very poor design.
No it will not be fixed. There is no way to fix the light issue with software changes.
Ring has since released a newer keypad with no lights. So we either buy a new one or use tape…
Has a solution been found after all this time? Can keypad lights be dimmed?
It’s been stated by Ring, that it can’t be done due to the hardware. So, there is not fix coming. Most just place tape over the light…
Re: Disable keypad’s “full battery” indicator LED light
Just today I noticed that the green battery indicator is off. Did it break, or is this intentional? Perhaps I am blessed either way!
My is off now also as of Friday. Not sure why though.
My green light just disappeared after a firmware update.