Ring Security Cameras

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S
Dimmed floodlight on all the time
hardwired-security-cameras
troubleshooting

My wired outside floodlight camera light stays on but dimmed until triggered then they light up as normal but return to dimmed after the 30 seconds. Tried rebooting in app several times but still the same

151

2

0

18-03-2024 10:04:21

Responses (1)

  • T

    Hi @ShaneA. Try completely powering off the Floodlight for about 10 minutes, then restoring power. If you are still having issues with this, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.

    0

    20-03-2024 02:20:01

      U

      How do you completely power it off if it is hard-wired? My one (of two) lights stays dim 24/7. Customer service told me I need to order a new flood....of course. 

      0

      01-10-2024 03:17:12

      T

      Hi @ShaneA. If your device is hardwired, you may need to flip a circuit breaker in the off position. If this device is wired through a switch, you can simply turn the switch in the OFF position. Let me know how this works for you.

      0

      02-10-2024 04:03:34

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