Hi All,
I’ve got a digital doorbell, Hampton Bay 1001 407 821. It’s listed as a compatible doorbell on the Ring website.
I just purchased a Ring Video Doorbell Pro and when I connected the doorbell, the doorbell won’t stop ringing. I tried installing a diode and then flipped the diode and neither of those things helped; the doorbell is continually ringing.
Any suggestions?
Hey @wmgorum. While your chime kit is compatible, a diode should not be used with Ring Video Doorbell Pro. The Pro Power Kit, Wire Clips, and Wire Harness are required. If you have used a diode with the Pro, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.