Did the smart alerts change? (Ring video doorbell Pro 2)

Front door is no longer identifying ‘Person Detected’

My Ring video doorbell Pro 2 can no longer differentiate motion vs person. Does anyone know if something changed in the detection algorithm or a new software dropped that could have broken it? Does it only detect if it’s a person in the motion zone now?

It detects and records motion, but won’t identify as a person when applicable. It was working on 24 Aug 23, but not on 28 Aug 23 or since. Garage Cam still functions correctly.

(Shameless plug to try and fix garage cam too)

Hi @hungry. Have you checked your Smart Alerts settings to ensure nothing has changed in how you have it configured? Depending on the angle that your Doorbell is installed at and how a person is walking up to your door, they may not always be detected as a person. Other factors such as the lighting can impact motion detection as well. I’d be happy to review an example video if you have one to see if there’s anything I can suggest.