Ring Security Cameras
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Device Transfer
hardwired-security-cameras
troubleshooting
cs-support
I bought a refurbished camera from woot… I get an prompt that the device transfer and then I get an error that something went wrong I tried all the recommendations, the instructions said to contact this group Help me please!
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31-05-2023 02:22:37
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Justin_Ring
Hi @user46799. If your Device Ownership Transfer is not completing because of an error saying something went wrong, try the following steps: - Verify your Ring app and smart phone are up to date with the latest updates available. - Disable any active VPNs on your phone. - Try completing the setup using a different phone or tablet using the same account you created on your phone. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance with device ownership transfers. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-06-2023 06:13:47
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