Device Tips: Chime/Chime Pro Having Trouble Connecting to Wifi

Question: What if my Chime/Chime Pro (1st Gen) is having trouble connecting to my wifi router, even though I am entering everything correctly? Answer: For Chime or Chime Pro unit’s that are struggling to connect to your wifi network, please try connecting the unit to a network, such as a mobile hotspot, that does not include any special characters in the wifi network name (SSID) and password. If the device is able to set up, let it update its firmware. Once complete change your network back to your preferred setting, then set your Ring device back up. If the device was unable to connect by setting your network to a simple name and password, try changing the channel for your 2.4 GHz wifi network to Channel 1, 6, or 11. Then reboot your router and the Chime/Chime Pro. Now, try the setup again.