Hi @Judith64. Thanks for including a lot of details about your concern in your post. You mentioned that the RSSI for your Doorbell is always above 60, which could be why you're having connectivity problems. Wtih RSSI, a higher number indicates a less stable connection which can cause intermittent connectivity concerns and the inability to access the Live View. I'd suggest reviewing our Help Center Article on RSSI [here](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength) for some tips on how to improve the signal your Ring is receiving. With a lower RSSI, your Ring should maintain a stable connection which should clear these concerns up. If this concern still persists after improving the RSSI, our support team is available to take a more in-depth look and offer more advanced troubleshooting support steps. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

My Doorbell is doing the same thing this morning, been working ok since installation, must be a new update that has not been tested again, Congrats Ring you've dropped the ball again!!!!!

Mine is doing the same exact thing this morning. Will not let me view “live view” and says it’s offline. I just reset my router but it’s the same stuff. Come on Ring, we pay good money to have our house secure and safe, fix this!

Hi neighbors! Thanks for sharing your feedback here. With a device showing as offline, you'll first want to check the RSSI and make sure it's within an acceptable range. You can find more information RSSI in our Community Post on it [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4), as well as in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength). If your Ring device has a high RSSI, this can indicate an unstable wifi connection which can cause the connection to intermittently go out. Improving the RSSI is the first step in ensuring that your Ring maintains a solid internet connection. Additionally, you can find more tips and tricks on wifi in [this](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You) Help Center Article. If you're using a 5.0GHz network, I'd suggest trying a 2.4GHz network instead as it has a farther effective range while still providing sufficient speeds for your Ring device. You can always contact your internet service provider if you have any questions about what type of wifi network you have, including what internet speeds are included in your plan. If none of these suggestions help and your Ring device is still consistently showing as offline despite both the device and your phone or tablet having a good internet connection, it may be best to reach out to our support team so they can take a deeper look. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. I'll be marking this post as a solution so it's easier for neighbors to find all of the information I've shared, as well as contact information for our support team, in one spot. :)

I have the new Wired Video Doorbell and an Alexa Show. I was getting all the notifications for Motion and People Detected until 2 days ago on all my devices but then it suddenly stopped. I have checked both my Ring and Alexa App and notifications are enabled but I still get nothing on my tablet, phone, or echo show. Ran a health test on the doorbell and it is good. If I ask alexa to show the doorbell it works fine. Rebooted my router twice. Wifi Signal is great. I don't know what I am missing.