Hi there, neighbors! When you are charging the battery for your Ring device, please ensure you are using the included micro usb cable, and charging for several hours. As many have already shared that they have fully charged their batteries, please ensure there is not debris in the battery compartment. Of course, if your Ring device is operational, this would mean the battery is powering the Video Doorbell as intended. Removing and reinserting the battery after a few moments is also a good step to try.
If your Video Doorbell is online and connected, please allow some time for the Device Health to update the battery percentage in app, or trigger a motion event to force an update of this section. The battery measurement inside your app is updated each time you press the front button on your Ring Doorbell. Give your Ring Doorbell a couple of test rings and the app should update in a short while following the event. You can learn more about charging your Ring Doorbell by finding the Help Center Article for your Doorbell here. Feel free to let us know how this goes, and what mobile device you are using if it does not improve. Thank you!