Ring Video Doorbell
Device says low battery but fully charged
I’ve searched community but no answers. Same questions but no answers. It’s been on charge for 24 hours and green light showing but still says 6% when reinserted.
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05-04-2020 07:02:05
Responses (38)
- M
Hi there, neighbors! When you are charging the battery for your Ring device, please ensure you are using the included micro usb cable, and charging for several hours. As many have already shared that they have fully charged their batteries, please ensure there is not debris in the battery compartment. Of course, if your Ring device is operational, this would mean the battery is powering the Video Doorbell as intended. Removing and reinserting the battery after a few moments is also a good step to try. If your Video Doorbell is online and connected, please allow some time for the Device Health to update the battery percentage in app, or trigger a motion event to force an update of this section. The battery measurement inside your app is updated each time you press the front button on your Ring Doorbell. Give your Ring Doorbell a couple of test rings and the app should update in a short while following the event. You can learn more about charging your Ring Doorbell by finding the Help Center Article for your Doorbell [here](https://support.ring.com/hc/en-us/search?utf8=%E2%9C%93&query=charging+the+battery+doorbell). Feel free to let us know how this goes, and what mobile device you are using if it does not improve. Thank you!
•1
17-02-2021 11:52:42
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NHello, I'm experiencing the same problem as many others in this thread with regards to my Ring DB 2. I took the battery out to charge it. After using the included micro USB cable and charging until the green light indicator showed fully charged, I am still unable to get my Doorbell back online, and the App still shows "critically low battery at 7%." I've tried resetting my modem, resetting the Doorbell, setting up as a new device, setting up via my iPhone App, setting up via iPad app, reconnecting to WiFi, etc. nothing has worked thus far. I also have a Ring Alarm and the Base is offline as well and will not connect to my WiFi. Thus, my issue seems to be that the Ring devices (and i'm not having any issues connecting any other devices to my WiFi) are not connecting to my WiFi. Please let me know what other solutions I may try to get my Ring devices to connect to my WiFi network. For instance previously, my doorbell would not connect to WiFi because the password had a special character in it. Once the password was changed to one with no special characters, then the doorbell connected easily to the WiFi network. The WiFi password no longer has any special characters, but I am again not able to connect my Ring devices to my WiFi network. Thank you.
•1
08-03-2021 10:58:42
- O
I’m very dissatisfied and disappointed with this product. Not only it has the same problem as described above but it really sounds like there is no real fix for this. Last time I called support I was on the phone for 1 hour and the only solution was a new battery. Guess what? Same problem. If you tell me I have to reboot the system, then this product simply doesn’t work. I’m done spending more time trying to solve this issue. I’ll never buy another Ring product. They are stealing money from people. This is a ruse, a sham, a Ponzi scheme. I’m done.
•4
01-03-2021 12:26:38
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- L
I know this an old thread but I was having this issue and after other suggestions failed I did a "force stop" on the Ring app and I when I reopened it, it was showing the correct battery percentage.
•2
02-04-2021 06:12:23
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- Z
After 4 months of no issues, I've now encountered this problem for the first time. Appears on these forums it'sa commonRing issue. I've force closed the app, pressed the doorbell and also uninstalled the app. Battery still showing 23% even though fully charged battery has gone in. RING - WE NEED ANSWERS AND HELP IMMEDIATELY
•3
12-04-2021 03:15:44
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NormV
Same issue, low battery (3%) came on suddenly after 3 months even though it is connected to trickle power. Before this it was at 87%. I removed and fully charged the battery (green light only) and then reinstalled. Now I have "Front Door has a critically low battery and cannot activate live view. I removed and reinstalled the battery a couple of times to make sure it was seated properly and cover was installed. Made no difference. Tried that Disarm mode back to Home, nope. Tried to motion activate and tried ringing bell with button, also tried holding the button. Nothing worked. I returned a floodlight last year after it failed in 30 days. This is my last ring device.
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17-02-2021 03:49:12
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