Ring Video Doorbell
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Device on an account
I set up my device on an account using an old email. I then changed the email in the account to a new address.When I log into the account using the new email address, the video doorbell is not connected to the account. There is no device attached.When I attempt to set-up the device using the bar code scan, it gives me the message "this device is still registered to its owner".This should be the same account with the device attached.When I try to log in to the account using the old email address I get that the password is incorrect. Attempting to reset the password, results in no password reset email to either email address.Can you help me?Regards, Peter.
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22-08-2020 06:30:41
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Eagle328
You need to contact customer service for this issue. Information on customer support below. [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch)
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22-08-2020 06:50:20
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