Device on an account

I set up my device on an account using an old email. I then changed the email in the account to a new address.

When I log into the account using the new email address, the video doorbell is not connected to the account. There is no device attached.

When I attempt to set-up the device using the bar code scan, it gives me the message “this device is still registered to its owner”.

This should be the same account with the device attached.

When I try to log in to the account using the old email address I get that the password is incorrect. Attempting to reset the password, results in no password reset email to either email address.

Can you help me?

Regards, Peter.

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