device not charging

my device is not even a year old. I went to charge it this week and it gets extremely hot, but will not charge. Is anyone experiencing this??? What can I do ?!

Hi @lpol. Thank you for bringing this concern to our attention. If your Doorbell at anytime is too hot to touch, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.