Device keeps disappearing from the app

My ring doorbell keeps disappearing off the app and I have to set up the device all over again

Hi @user30476. Your Ring Doorbell shouldn’t be removed from your Ring account unless you manually do so. I’d recommend following up with our support team at one of the numbers available here so they can take a closer look at this to find the cause. If you are outside of the US, please visit here to see how to contact support.