Device is off line, but device works manually

Ring Doorbell is off-line. It can only be activated manually. It is connected to Wi-Fi. The solar panels are charging. I put a signal booster near the device. I’ve tried troubleshooting suggestions and nothing seems to work properly.
Anyone have any ideas?

Hi @markkelman. If your Video Doorbell is offline, please try reconnecting it to wifi by following the steps listed here. If you’re unable to reconnect your Doorbell to your wifi network, try resetting it by holding down the setup button for at least 20 seconds. After the reset is done, follow the prompts under Set Up a Device to complete a new setup. If the in-app setup is not working, we have some troubleshooting steps here.

Hopefully these steps help, but if they don’t resolve your concern, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.