Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
M
Device is off line, but device works manually
battery-video-doorbell
troubleshooting
Ring Doorbell is off-line. It can only be activated manually. It is connected to Wi-Fi. The solar panels are charging. I put a signal booster near the device. I’ve tried troubleshooting suggestions and nothing seems to work properly. Anyone have any ideas?
468 •
0 •
0 •
03-11-2022 03:24:16
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @markkelman. If your Video Doorbell is offline, please try reconnecting it to wifi by following the steps listed [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). If you're unable to reconnect your Doorbell to your wifi network, try resetting it by holding down the setup button for at least 20 seconds. After the reset is done, follow the prompts under Set Up a Device to complete a new setup. If the in-app setup is not working, we have some troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). Hopefully these steps help, but if they don't resolve your concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
03-11-2022 05:18:18
•